- Orders placed by 2 PM CT (Central Time) on business days are processed and shipped the same day. Orders placed after that time will ship the next business day.
- We do not ship on weekends or public holidays — any orders placed during those times will be processed the following business day.
- Once your order has been fulfilled, you’ll receive an email confirmation with your tracking number. Keep this email handy — it’s the easiest way to check your estimated delivery date and stay updated on your shipment’s progress.
Shipping
Processing & Dispatch Times
Shipping Methods
We offer free standard nationwide shipping on all orders. Delivery usually takes 3–5 business days after dispatch.
If you need your boots faster, we also offer 2-day express shipping for an additional fee.
For international orders, please note that customers are responsible for all customs duties, taxes, and shipping fees. These charges vary by destination and are not included in the checkout total.
Returns, Exchanges & Failed Delivery Policy
- If you receive the wrong size or boot, and did not purchase package protection, we’ll cover the shipping cost to make it right.
- If you did purchase package protection, you’re eligible for unlimited exchanges every 30 days or can choose store credit — whichever works best for you.
- If you prefer a refund to your original payment method, you’ll need to cover the return shipping cost.
- All returns and exchanges must be initiated within 30 days of delivery, and the boots must be unused and in their original condition.
Failed Deliveries
If a package is returned to us due to a failed delivery or incorrect address, we’ll contact you to confirm a new shipping address or arrange a reshipment.
If the second delivery attempt also fails, we’ll issue a refund for your order (excluding shipping costs, if applicable).
FAQs / Common Shipping Questions
How do I change my shipping address after placing an order?
Please contact us immediately after placing your order. The sooner you reach out, the higher the chance we can update the address before it ships.
Our daily cutoff time is 2 PM CT — if you contact us before then, we’ll do everything we can to update your shipping details in time.
What happens if my boots arrive damaged?
We’ve got you covered. Please email online.sales@botascebu.com with photos of the damage, your order number, and your full name.
Once verified, we’ll send you a replacement pair at no additional shipping cost once we receive the damaged pair.
Do you ship on weekends?
No, we don’t ship on weekends. Orders placed after 2 PM CT on Friday or during the weekend will ship the next business day.
How much does shipping cost to remote regions?
Shipping costs vary by location. Rates typically range between $12 and $25, depending on distance and carrier availability.
Contact Us
For any other questions or inquiries please email us at online.sales@botascebu.com or call us at (281)-398-7770.