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Hey there! Wanted to give you the lowdown on your order and our commitment to your satisfaction. We're all about making sure you're absolutely thrilled with your purchase. But hey, we get it – sometimes things don't quite fit the bill, and that's totally okay! That's why we've got you covered with our hassle-free return and exchange policy. Here's the scoop:

HOW TO INICIATE YOUR RETURN? Please use our Returns Portal

WHICH ITEMS ARE REFUNDABLE? All items in new condition are accepted within 30 days of receiving your order. To qualify for a return, please ensure that all original packaging, including box, additional insoles and creams, are included when you return your box.

WHAT IS THE CONDITION REQUIRED TO RETURN ITEMS? Please ensure that when trying on shoes, you stand on a clean and dry surface to protect the soles. Shoes showing signs of wear on the soles or elsewhere are not eligible for return.

HASLE FREE RETURNS AND EXCHANGES:  We offer free exchanges if you are in need of a different size. If you selected the $1.98 USD option during checkout, which provides FREE returns for store credit and exchange protection (no matter the reason), there will be NO CHARGE for returning your order. You can initiate a return for either store credit or an exchange using our Returns Center, and a prepaid shipping label will be provided. If by any chance, we do not have the boot in stock, we will provide store credit.

If you did not opt for exchange protection during checkout, you will be responsible for the cost of the return shipping label.

NON-RETURNABLE ITEMS: Items marked as Final Sale cannot be returned or exchanged. Outbound shipping fees are non-refundable.

RETURN PROCESS DEADLINE: After initiating a return request, you have up to 30 days to complete the return process, or your refund will be automatically canceled.