Thank you for the honest feedback Dericka, and we truly appreciate your patience. We’re really glad to hear you love the boots themselves, but we’re sorry for the frustration around the cancellation and reordering experience.
What happened here was an inventory sync issue on our end. Our system didn’t reflect real-time stock accurately, which led to the initial cancellation even though the product later appeared available. We know how inconvenient that is, especially when you had to place a second order while waiting for a refund.
Please know we’re actively working on improving our inventory system to prevent this moving forward. We appreciate you sticking with us, and your feedback helps us tighten up the process so future experiences are smoother and more seamless.